Let’s not forget that many UX professionals are not afforded an opportunity to talk to users. That there’s no appetite for user research in some organizations is a reality many of our colleagues still deal with. Sure, too much interest is too much of a good thing, but it’s perhaps a better starting point than the alternative.
This article was originally posted at:
https://medium.com/eightshapes-llc/stealing-time-in-user-research-64a52866f7c0